2026 Spring Pricing FAQs

Why are you increasing your pricing now?

We’ve raised our prices to meet increased operational expenses and so that we can continue to improve your broadband experience. In line with these changes, we’re investing in improving our infrastructure, developing new products, and improving service levels across our business. Many of these initiatives are already making a positive impact.

How can I see my new charges?

To learn more about the price increases and how they will impact you, please check your email or letter from us for a more detailed and personal breakdown.

How can I save money?

Our 30-day plans do offer maximum flexibility but come with higher prices and more frequent reviews, which can lead to price adjustments. Committing to a longer-term contract provides more stability and allows us to offer you better savings on your monthly bill. Please check your email or letter from us for information and personal breakdown on how you can make a saving.

Will this affect any discount or offer on my account?

If you currently have a discount or promotional offer on your account, this will remain in place until its original end date. Your offer will continue to apply, and any changes will only take effect once that offer period ends.